You are welcome to look directly in our webshop www.fly-london-shop.de whether the desired shoe is still in stock and reorder them directly . That´s the easiest way for us and the fastest way for you.
To make the returns from Germany as simple as possible for you , we ask you to use the following DHL link to print you own shipping label. With this label, you can send the package back to us . Please read also our right of cancellation (revocation).
With a click on the DHL Return Portal logo, you will be redirected to our returns portal
Step 1 : Please enter on the DHL Return Portal your full address
Step 2: Glue the printed label on the package of the return.
Step 3 : You can send us your package from any DHL office.
Once the shoes arrived in our warehouse and has been tested , you will receive your refund. Normally, the refund will be done on the same day on which the return has arrived at us .
Please note that a refund must always be done on the same path as the payment. If you have chosen payment in advance , please enter your bank details.
Please note that bank transfers can take up to 4 business days. The duration of a bank transfer depends on the bank . In general, transfers are processed within 1-3 business days and transferred to the to favoring account.
For returns from abroad this label is not valid. Returns from abroad, please return to this address :
SUNNY SEASONS S.A.
Monaiserstrasse 11 c
D - 54294 Trier
Please contact us regarding the return shipment costs before sending the shoes back.
Once the shoes arrived in our warehouse, refund will be done automatically.